Customer Service Representative

Carewell Inc is on the lookout for a dedicated Customer Service Representative to join our growing team. In this pivotal role, you will interact directly with our customers to provide support and assistance with their inquiries, ensuring they receive the best possible service. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Handle and resolve customer complaints with empathy and efficiency.
• Maintain records of customer interactions, processing customer accounts, and filing documents.
• Collaborate with team members to enhance customer service processes.
• Assist in training new customer service staff.
• Identify customer needs and help customers use specific features of products.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Proficiency in using customer service software and tools.
• Strong problem-solving skills and the ability to think on your feet.
• Empathy and patience when dealing with customers.
• Ability to work independently and as part of a team.
• Flexible schedule and willingness to work evenings or weekends if required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan