Spare Parts, Technical Sales

About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.

• Daily work and all tasks are to mirror the mission and core values of the company; ensure we

are providing prompt, superb technical service, spare part quotes to create and maintain long-term partnerships.

• Process spare parts inquiries, quotes and orders, including the submitting of ER’s related to

parts requests.

• Provide input to and help execute growth-oriented programs for aftermarket sales and service

to maximize profitability and guide others in Eriez sales to do the same.

• Work closely with inside sales and further build the relationship with sales and aftermarket. We

must all speak with one common voice.

• Build and maintain strong, long-lasting customer relationships through new offerings to improve

the value proposition of relevant equipment embedded in their business.

• Work closely with sales representatives and customers by phone and email to solve service,

repair, warranty and part-related problems.

• Up to 25% Travel with sales representatives and make sales calls and presentations to educate

our customers on the Eriez Aftermarket offers.

• Act as liaison between customers and representatives in the field (both domestic and

international) and various Eriez home office departments.

• Process warranty orders as required.

• Prepare weekly and monthly reports for your area of responsibility.

• Participate and present at meetings when appropriate.

• Other duties as assigned by manager.

Requirements

• Bachelor’s degree; Bachelor of Science, business management, technical or equivalent work-related experience

• 2-4 years of sales / manufacturing experience, preferably industrial equipment and or

equipment aftermarket sales & service.

• Mechanically inclined and understanding of electronics or willingness to learn is a must.

• Ability to work with people at end-user, distributor / dealer, OEM, representative and inside

levels with little supervision.

• Excellent communication skills including business / technical writing and formal presentations.

• Ability to handle details of service, spare parts, and equipment repair inquiries, including

commercial and technical issues and work effectively under pressure.

• Able to read engineering drawings.

• PC skills, fast, accurate keyboarding and proficiency with current software including word

processing, spreadsheet, and presentation applications. Experience with JD Edwards a plus.

• Willingness and aptitude to learn new products and tools to fulfill responsibilities.

• Strong planning and project management skills.

• Ability to execute and complete tasks under pressure and manage conflicting priorities &

deadlines.

• Positive attitude in a fast paced and stressful environment

Benefits

• 401(k)

• Employer 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.