Assistant Property Manager, Smoky Mountains

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group travel experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

As an Assistant Property Manager, you will support the Senior Area Manager in all the day-to-day operational activities related to our AvantStay properties within the market portfolio. You will ensure a superior guest experience by auditing properties, managing supplies, performing routine rental maintenance, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel to various sites within the designated area.

Must reside within a short drive of our vacation rental properties in the designated area.

Requirements

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: 

• Focus and responsibilities will shift based on seasonality and business demands. Notwithstanding, on average, 50% of your time will be spent conducting and managing home audits, ensuring guest and owner satisfaction, and dealing with other day-to-day assignments, while 50% of your time will be billable hours performing maintenance work and property upkeep tasks. 
• Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
• Helping to troubleshoot basic to intermediate issues at our properties, fix inadequate parts of homes to make them functional, and conduct general home improvement tasks. 
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Utilizing dashboards and reports to track billable hours, cases, and performance metrics. 
• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. 
• Assisting in the onboarding of new properties, performing general maintenance/touchups, and  installing basic security components (doorbells, cameras, etc.)
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame.

What you’ll bring

• 2+ years of customer-facing or hospitality  experience
• Prior experience conducting home maintenance
• Basic tool set to perform handyman work on property
• Basic skills in Google Suite (Docs, Sheets, Slides)
• Knowledge of Salesforce a plus
• Ability and availability to work a flexible schedule including weekends, holidays, and  on-call 
• Access to reliable transportation and a valid driver’s license
• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation (a plus)
• Residence in the designated area, as business needs will dictate the necessity of a hands on market presence

Benefits

• The role has a salary range of $60,000-65,000 + $2K bonus, dependent on your skills and experience

• Benefits and Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Parental leave
• Fitness Reimbursement
• Mileage Reimbursement