Customer Onboarding Specialist

G&A Partners is a leading provider of human resources outsourcing solutions, offering comprehensive services to small and medium-sized businesses across various industries. We are currently seeking a dedicated and detail-oriented Customer Onboarding Specialist to join our team. As a Customer Onboarding Specialist, you will play a crucial role in ensuring a smooth and seamless onboarding experience for our clients.

In this role, you will be responsible for managing the onboarding process for new customers, working closely with various internal departments and external clients. You will be the main point of contact for clients during the onboarding process, providing guidance and support to ensure a successful transition to our services. Additionally, you will work closely with our sales team to understand the specific needs of our clients and customize the onboarding process accordingly.

Responsibilities

• Manage the end-to-end onboarding process for new customers, ensuring a smooth and seamless experience
• Collaborate with internal teams to gather necessary information and documentation for onboarding
• Customize the onboarding process based on the unique needs of each client
• Provide ongoing support to clients during the onboarding process, addressing any questions or concerns
• Conduct training sessions for clients to familiarize them with our services and systems
• Act as a liaison between clients and internal teams, ensuring timely and accurate communication
• Monitor and track the progress of onboarding activities, proactively identifying and addressing any issues or bottlenecks

Requirements

• Bachelor's degree in business or a related field
• Proven experience in customer onboarding or a similar role
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Attention to detail and a commitment to providing exceptional customer service
• Ability to work independently and collaborate effectively with cross-functional teams
• Proficient in Microsoft Office suite and CRM software
• Knowledge of human resources practices and systems is a plus