Client Support Agent for Digital Solutions - No experience needed

The House of Mercier is a premier recruitment agency committed to connecting talent with outstanding career opportunities worldwide. We are excited to announce a position for a Client Support Agent for Digital Solutions, where no prior experience is required! This is an ideal opportunity for individuals eager to start their careers in the digital solutions sector. As a Client Support Agent, you will engage with clients to provide them with friendly and effective support, assisting them with our innovative digital products and ensuring a positive customer experience. Your role will be essential in fostering strong client relationships, and you will play a key part in elevating our service offerings. We are looking for enthusiastic individuals who possess a desire to learn and grow within the industry. Join us on this journey to make a difference in the world of digital solutions!

Responsibilities

• Responding to client inquiries through various communication channels, including phone, email, and chat
• Assisting clients with finding solutions to their inquiries regarding digital products
• Documenting client interactions and ensuring accurate records are maintained
• Providing timely follow-up on client issues and maintaining high customer satisfaction
• Working collaboratively with the team to enhance service efficiency and quality
• Staying informed about product updates and new features to assist clients effectively

Requirements

• Excellent communication skills, both verbal and written
• Strong customer service orientation with a willingness to help
• Ability to collaborate well in a team environment
• Basic knowledge of digital products and services is a plus, but not required
• Proficiency in using computers and customer support software
• Motivated to learn and grow in a fast-paced environment
• Strong organizational skills with the ability to manage multiple queries

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan