Customer Relations Specialist - No experience needed

The House of Mercier is proud to present an exciting opportunity for a Customer Relations Specialist – No Experience Needed! This role is perfect for individuals who are passionate about providing outstanding customer service and are looking to start a rewarding career in customer relations. You will play an integral role in fostering strong relationships with our clients, assisting them with their inquiries and ensuring they have a delightful experience with our brand. Our supportive team is dedicated to training and mentoring you, allowing you to grow your skills and confidence in a fast-paced environment. Join us at The House of Mercier, where your enthusiasm and commitment to service will be valued, and embark on a fulfilling journey where you can truly make a difference in the lives of our customers.

Responsibilities

• Engage with customers via phone, email, or live chat to handle inquiries and provide assistance in a friendly and professional manner.
• Support customers with order placements, product information, and service-related questions.
• Resolve basic customer concerns and issues promptly while ensuring a positive experience.
• Document interactions accurately in our customer management system to help improve service quality.
• Participate in training sessions and team meetings to enhance your knowledge and skills.
• Collaborate with team members to ensure seamless communication and exceptional customer service.

Requirements

• No previous experience in customer service or related fields is required; a positive attitude and willingness to learn are essential.
• Effective communication skills, both verbal and written, in English.
• Ability to engage with customers in a professional and friendly manner.
• Basic computer skills and comfort with using digital communication tools.
• A strong desire to help others and ensure customer satisfaction.
• Problem-solving skills and the ability to thrive in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan