Customer Retention Specialist

The Customer Retention Specialist will focus on implementing strategies to maintain customer loyalty and engagement, aiming to reduce churn and increase repeat business through targeted outreach and relationship management.

Responsibilities

• Develop and execute retention strategies that engage existing customers and encourage repeat purchases.
• Analyze customer feedback and behavior data to identify at-risk customers and devise plans to retain them.
• Coordinate with marketing and customer service teams to ensure a seamless experience for customers throughout their journey.
• Monitor retention metrics and provide regular reports on campaign effectiveness and customer trends.
• Conduct outreach efforts, including follow-ups and surveys, to gather insights and strengthen customer relationships.

Requirements

• 1-3 years of experience in customer retention, account management, or related roles.
• Strong analytical skills for interpreting customer data and generating actionable insights.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a strong focus on customer experience and satisfaction.
• Proactive mindset and enthusiasm for improving customer relationships.

Benefits

• Base salary + Bonus.

• Competitive health, dental and vision benefits.
• Work remotely from anywhere in the world.
• Unlimited PTO.
• Flex work hours.