Customer Service Representative

EcoSure Insurance Group Ltd. is seeking a proactive and customer-focused Customer Service Representative to join our vibrant team. In this vital role, you will be responsible for engaging with our customers, addressing their queries related to insurance policies, and providing them with the information they need to make informed decisions about their coverage. We pride ourselves on maintaining high standards of service, and as part of our team, you will play a key role in ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Assist customers with understanding their insurance options and coverage details.
• Process policy changes, renewals, and cancellations efficiently.
• Handle customer complaints with empathy and ensure they are resolved satisfactorily.
• Document customer interactions accurately for reference and follow-up.
• Work collaboratively with the underwriting and claims teams to support customers effectively.
• Stay updated on insurance products and industry trends to provide accurate information.

Requirements

• High school diploma or equivalent; a degree in business or a related field is an asset.
• Experience in a customer service role, experience in the insurance sector is preferred.
• Strong communication skills, both verbal and written.
• Proficient in computer applications and familiar with CRM tools.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Strong interpersonal skills and a customer-oriented mindset.
• Willingness to learn about insurance products and services.