Customer Service Representative

As a Customer Service Representative at NextGen Real Estate Co., you will be the first point of contact for our clients, providing them with exceptional support and guidance throughout their real estate transactions. Your primary responsibilities will include answering inquiries, assisting with property information, and ensuring a seamless customer experience. You will thrive in a dynamic environment, resolve customer issues effectively, and maintain a positive and professional attitude at all times. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to work collaboratively with various teams.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information related to properties and services.
• Assist clients with their real estate needs, ensuring a smooth and positive experience.
• Document customer interactions accurately in the CRM system to maintain up-to-date records.
• Collaborate with sales and property management teams to resolve customer issues efficiently.
• Provide feedback and insights to management to improve customer service processes and policies.
• Stay current on market trends and property listings to effectively assist clients.
• Build and maintain strong relationships with customers and colleagues alike.

Requirements

• High school diploma or equivalent; additional education in real estate or customer service is a plus.
• Previous experience in customer service or a related field, preferably in real estate.
• Excellent verbal and written communication skills with a strong emphasis on customer service.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a strong commitment to customer satisfaction.