Customer Support Representative for IT Services - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are looking for a motivated Customer Support Representative for IT Services to join our dynamic team in the Online Media industry. This is an excellent opportunity for individuals seeking to kickstart their career in customer support without requiring previous experience. You will serve as the first point of contact for our clients, helping them to navigate our IT services effectively. With our commitment to fostering talent, The House of Mercier provides a nurturing environment where you can develop your skills and enhance your knowledge in the IT sector. You will receive extensive training and support from our experienced team members, enabling you to provide exceptional service while growing your career. As a Customer Support Representative, you will be instrumental in ensuring customer satisfaction and resolving queries efficiently. If you are passionate about helping others and eager to learn, this is the perfect opportunity for you to embark on your professional journey in a friendly and collaborative work environment.

Responsibilities

• Serve as the primary point of contact for customers seeking assistance with IT services.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide detailed product information and troubleshoot common IT-related issues.
• Assist customers with account setups, service requests, and billing inquiries.
• Document customer interactions accurately in our support system.
• Collaborate with the technical team to resolve complex issues efficiently and effectively.
• Identify areas for process improvement and suggest solutions to enhance customer experience.

Requirements

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A customer-centric attitude with a passion for problem-solving.
• Basic understanding of IT concepts and terminology is a plus, but not mandatory.
• Willingness to learn and adapt to new technologies quickly.
• Proficiency in using computers and common software applications.
• Team-oriented mindset with a collaborative approach to work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan