Email Marketing Customer Success Manager

The Email Marketing Customer Success Manager will be responsible for ensuring clients achieve their email marketing goals by providing support, guidance, and strategic insights after onboarding, fostering long-term relationships and satisfaction.

Responsibilities

• Act as the primary point of contact for clients post-onboarding, addressing their needs and helping them maximize the value of email marketing services.
• Analyze client campaigns, offering insights and recommendations for optimization and better engagement.
• Conduct regular check-ins with clients to review performance metrics and discuss strategies for improvement.
• Develop training materials and resources to educate clients on best practices for email marketing.
• Collaborate with cross-functional teams to resolve any issues or technical concerns that clients may encounter.

Requirements

• 3+ years of experience in customer success, account management, or email marketing.
• Strong understanding of email marketing strategies and metrics.
• Excellent communication and interpersonal skills, with a focus on relationship-building.
• Proven ability to analyze data and provide actionable insights.
• Strong problem-solving skills and a customer-first mindset.
• Experience with CRM and email marketing platforms is preferred.

Benefits

• Base salary + Bonus.

• Competitive health, dental and vision benefits.
• Work remotely from anywhere in the world.
• Unlimited PTO.
• Flex work hours.