IT Solutions Support Consultant - No experience needed

The House of Mercier is dedicated to connecting talented individuals with rewarding career opportunities globally. We are excited to announce an opening for an IT Solutions Support Consultant. This role is ideal for individuals seeking to start their career in the IT industry with no previous experience required. As an IT Solutions Support Consultant, you will be trained to assist customers with various IT solutions, providing support and guidance to ensure they maximize the potential of their software and hardware systems.

This position offers a unique chance to gain hands-on experience in a supportive environment while developing essential technical and customer service skills. You will work closely with our experienced team, receiving mentorship as you help clients with their technical inquiries, troubleshoot issues, and provide solutions. If you are passionate about technology and eager to learn, we encourage you to seize this opportunity to jump-start your career with The House of Mercier!

Responsibilities

• Assist customers with inquiries related to IT solutions via phone, email, and chat.
• Provide guidance to clients in utilizing software and hardware effectively.
• Help troubleshoot basic technical issues and escalate more complex problems to senior staff.
• Document customer interactions and solutions in our support tracking system.
• Participate in training sessions and professional development opportunities to enhance your skillset.
• Contribute to a collaborative team environment focused on delivering excellent customer service.

Requirements

• Strong interest in IT and technology.
• Excellent communication skills, both verbal and written.
• Customer-oriented mindset with a willingness to assist and solve problems.
• No prior experience required; a passion for learning is essential.
• Ability to work in a fast-paced team environment.
• Basic familiarity with computers and software is an advantage.
• Proactive attitude towards personal and professional development.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan