ONLINE CHAT REPRESENTATIVE / CLIENT SCHEDULING SPECIALIST

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Statistics, Economics)
• Prior experience in data analysis or customer service role is preferred
• Proficient in the use of data analysis tools and software (e.g., Excel, SQL, Python)
• Strong attention to detail and ability to work with large data sets
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Customer-focused mindset and ability to handle difficult situations professionally
• Knowledge of CRM systems and databases is a plus
• Ability to work independently as well as part of a team
• Availability to work flexible hours, including weekends and evenings as needed

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Pay is 29/Hr