SaaS Software Training Specialist

WHO WE ARE

Encoda is the leading claims and denials software solution that acts as the connective tissue between practice management systems, clearinghouses, and payers. In turn, we give practices greater visibility into their claims data, allowing them to address denials more efficiently – and more profitably. Drawing from 30 years’ experience developing and implementing revenue cycle software solutions, the team at Encoda is dedicated to revolutionizing healthcare reimbursement automation. And by doing so, Encoda is enabling customers to grow their businesses while significantly reducing back-office resources.

Today, Encoda realizes the true intention of healthcare reimbursement by enabling our clients to collect the most amount of money, in the shortest amount of time, as cost effectively as possible. How do we do that? By using our customizable, rules-based solution to bridge the workflow gaps between payers, clearinghouses, and practice management systems – allowing our customers to get every penny possible from the payers.

WHO YOU ARE

We are seeking an experienced SaaS Software Trainer with a strong background in Medical Billing and Practice Management software. The ideal candidate has a minimum of three years of professional training experience, excels in delivering engaging training sessions, and is skilled in guiding healthcare providers, billing teams, and administrative staff through software adoption. This role requires a blend of technical proficiency, medical billing expertise, and outstanding communication skills.

• Software Training & Implementation: Conduct virtual and on-site training sessions, while on camera, for new and existing users on the Encoda SaaS RCM Workflow system and our PowerBI based data analytics platform.
• User Onboarding: Develop structured training programs to ensure smooth onboarding and effective software adoption for healthcare providers, billing teams, and administrative staff.
• Content Development: Create and maintain training materials, Absorb LMS online self-paced courses, including user guides, video tutorials, FAQs, and knowledge base articles.
• Client Support & Troubleshooting: Provide post-training support, answering questions, troubleshooting software issues, and ensuring users can effectively use the system.
• Workflow Optimization: Assist clients in integrating the software into their day-to-day medical billing and practice management workflows.
• Feedback & Improvement: Gather feedback from trainees and work with the product team to enhance training programs and software usability.
• Stay Updated: Keep up with industry changes, including healthcare regulations, medical coding updates, and software feature enhancements.

OUR CORE VALUES

At Encoda, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

Inclusive: We foster an environment where you can thrive among smart, thoughtful, and humble colleagues.

Collaborative: We have the courage to ask for help and actively listen to our customers and each other.

Authentic: We approach all situations (internal and external) with positive intent and integrity.

Committed: We deliver results with a passion for customer success.

Requirements

Required Qualifications

• Experience: Minimum 3 years as a professional software trainer, preferably in a healthcare or medical billing SaaS environment.
• Industry Knowledge: Strong understanding of medical billing, revenue cycle management (RCM), CPT/ICD-10 coding, insurance claims processing, and practice management workflows.
• Technical Skills: Proficiency with SaaS-based Medical Billing and Practice Management software; proficiency with creating recorded and LMS courses; familiarity with EHR/EMR systems is a plus.
• Training Expertise: Ability to deliver training to both technical and non-technical audiences via virtual webinars, classroom-style training, and one-on-one sessions.
• Communication & Engagement: Excellent verbal and written communication skills, with the ability to simplify complex topics for various user levels.
• Content Development: Experience creating training documentation, online courses, and video tutorials.
• Adaptability: Comfortable working in a fast-paced SaaS environment with frequent updates and feature rollouts.

Preferred Qualifications

• Experience with Medical Practice Management systems, LMS or reporting tools related to healthcare analytics.
• Background in healthcare administration, medical coding, or billing management.
• Certifications in Medical Billing, Healthcare IT, or Training & Development.

COMPETENCIES

At Encoda, we are big believers in competencies. Competencies are different from technical skills or experience. Technical skills describe the 'what' you do, whereas competencies describe 'how' you do it. Following is a list of competencies required for success in this role: 

Change Management: The ability to guide organizations through the transition to new technologies, addressing resistance and ensuring user adoption. This requires empathy, persuasion, and the ability to articulate the value-add of the change.

Communication: Exceptional verbal and written communication skills. The ability to articulate complex technical concepts clearly and effectively to non-technical stakeholders while maintaining transparent, ongoing communication with customers.

Customer Focus: A commitment to understanding customer needs and delivering tailored solutions to drive user adoption and long-term success. Building and maintaining strong customer relationships and ensuring high level of satisfaction are essential.

Problem Solving: Strong analytical skills to identify issues, troubleshoot problems, and implement effective solutions quickly; a proactive approach to anticipating and addressing potential challenges.

Technical Acumen: Expertise in healthcare SaaS platforms, medical billing systems, payer integration, and claims processing.

Benefits

• Work with an innovative healthcare SaaS company improving medical billing efficiency
• Engage in a dynamic, collaborative environment with opportunities for growth
• Make a meaningful impact by empowering healthcare professionals with cutting-edge software
• Competitive compensation  
• Comprehensive benefit package, including medical, dental, vision, disability, and life insurance
• Matching 401k plan and FSA options
• Front-loaded Paid Time Off (PTO) and 10 company-observed holidays
• Cohesive and engaging remote work culture allowing a healthy work-life balance