Senior Surge Support Lead (VA ESOM)

Senior Surge Support Lead (VA ESOM) - IT Concepts

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

IT Concepts, Inc. (ITC) is seeking an experienced Senior Surge Support Lead to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. Surge support team oversight is crucial for the VA organization's expansion, the enhancement of existing facilities, ensures timely deployment of essential IT resources, allowing new sites to become operational and upgrades to be carried out at existing locations efficiently.

Surge support involves tasks requiring additional personnel beyond the local OIT staff. This includes Activations, Lifecycle Refresh, Equipment accountability (inventory), Obsolescence management, and other initiatives. Surge Support can be pre-planned and unplanned, such as emergency support for IT assistance during unforeseen events impacting local OIT teams like fires, flooding, hurricanes, etc.

This is a 100% remote position that can be done from anywhere in the United States.

Responsibilities:

• Maintain the Surge Support schedule in coordination with approved VA Surge Support Request.
• Staff each Surge Support request from ESOM assigned personnel and coordinate travel for the assigned team to share resources such as rental cars if appropriate.
• Support financial and administrative functions related to travel, including LEAF request approvals before they reach the Contract Officer Representative, budget forecast and expenditure ledger.
• Collaborate closely with District Leaders, Area Managers, Activation Support PMO, and other stakeholders to tailor solutions for each requirement. This includes planning IT support activities with local teams, ensuring onsite leads are assigned, agree upon a detailed scope and agenda for the engagement, line up necessary tools and preparations such as network activities, inventory related activities, scheduling equipment transportation with site support as needed, etc. file for elevated privileges at the worksite, arranging facility access, freight elevator access etc. as needed.
• Provide daily reports and trip reports to the VA for each tasking.
• Improve operational efficiency by sharing lessons learned and managing a repository of best practices.
• Perform other ESOM duties as assigned.

Requirements

• Bachelor’s degree in engineering, computer science, systems, business or related scientific /technical discipline. (8 years of additional relevant experience may be substituted for education)
• 10 years of relevant Project Leadership experience in IT project management methodologies (Agile, Waterfall and /or Hybrid) and stakeholder management (e.g. Weekly Progress reports, Workplan).
• Experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.
• Strong analytical, problem-solving, and communication skills with sharp attention to detail.
• Effective communication, collaboration, organization, and coordination and across multiple levels to ensure consistent and unified messaging in large organizations.
• Expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks.
• Ability to work with Teams, but self-motivated to complete projects on your own.
• Able to obtain and maintain Public Trust Clearance.
• US Citizen or Green Card holder.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.