Senior Program Manager-Transportation

TransWest is seeking an experienced Senior Program Manager to lead one of our commute teams in delivering innovative and impactful transportation solutions. If you are a big-picture thinker who thrives on analyzing data to drive meaningful decisions and align programs with organizational goals, we want you to join our team!

At TransWest, we design, implement, and manage world-class transportation systems for some of the most recognizable organizations globally. With a relentless focus on reliability, safety, and exceptional client service, we are redefining the way people commute while supporting our clients’ sustainability and operational goals.

Our values drive us forward, it’s our secret sauce. Not just on-board room walls but instead embodied by all of our team members that make up the backbone of our company.

Relentless in Our Pursuit

We are relentlessly driven in our pursuit. We stay hungry and motivated, never taking our foot off the gas. Entrepreneurial. Ambitious. Competitive.

Go the Extra Mile

We go above and beyond in all we do, leaving a lasting impression. We believe there is always an opportunity to raise the bar. Generous. Nimble. Responsive.

Serve with Humility

We are humble and kind. We build lasting relationships, roll up our sleeves to ensure success, never needing credit. Modest. Classy. Graceful.

Give a $#!&

We lead with pride, hard work, and above all - ACTION. There is no room for complacency. Enthusiastic. Passionate.

We Get It Done!

Enjoy the Ride

We enjoy the ride. Because, when you think about it, we’re all just passengers here to have fun. Approachable. Jovial. Positive.

What we do: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

What You’ll Do

As a Senior Program Manager, you will take ownership of a key corporate commute program. You’ll work collaboratively to optimize transportation services, ensure program success, and foster strong client relationships. This role offers a unique opportunity to combine analytical expertise with strategic oversight, ensuring a seamless and efficient commuting experience for thousands of riders.

Key Responsibilities

   •       Client Partnership: Serve as the primary client liaison, ensuring a strong, trusted partnership and alignment on program goals.

   •       Program Oversight: Lead the development, execution, and optimization of corporate commute solutions, ensuring alignment with program objectives.

   •       Data-Driven Decision-Making: Analyze ridership, parking, GIS, and other program data to inform operational changes and drive efficiencies.

   •       Field Engagement: Spend time on-site to understand the commuter experience and identify opportunities for improvement.

   •       Strategic Recommendations: Develop and present actionable insights and program updates through reports and presentations to both internal and external stakeholders.

   •       Marketing & Engagement: Design and execute rider outreach initiatives, promotional materials, and engagement events to enhance utilization and satisfaction.

   •       Operational Collaboration: Partner with Operations to align service delivery, training, and performance excellence.

   •       Technology Utilization: Leverage transportation management software, rider apps, and dashboards to enhance program visibility and functionality.

   •       Safety Leadership: Uphold TransWest’s safety standards in all aspects of program management.

What You’ll Bring

   •       Analytical Expertise: A strong ability to interpret data, identify trends, and develop strategies to improve program performance.

   •       Strategic Vision: Big-picture thinking with a focus on creating scalable, sustainable solutions.

   •       Leadership Skills: A servant leader with exceptional communication skills, emotional intelligence, and the ability to influence and inspire teams.

   •       Adaptability: Comfort working in a fast-paced, dynamic environment with shifting priorities.

   •       Commitment to Core Values: A growth mindset, attention to detail, and a deep respect for safety, reliability, and customer care.

Requirements

   •       Proven experience in program, project, or operational management roles, preferably in transportation or commuter programs.

   •       Proficiency in Excel, PowerPoint, and transportation-related technologies.

   •       Exceptional organizational and communication skills, with experience presenting to diverse audiences.

  •       A track record of identifying opportunities, implementing solutions, and achieving measurable results.

  •       Familiarity with Transportation Demand Management (TDM) concepts and practices is a plus.

Benefits

  Competitive Salary: $100,000 - $150,000 DOE

Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k) with matching, PTO, and paid holidays.

  Career Growth: Opportunities for advancement in a supportive and dynamic environment.

  Diversity, Equity, and Inclusion: A commitment to fostering a workplace where everyone belongs.

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.