Director of CRM (Customer Relationship Management)
Emails
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The Director of CRM (Customer Relationship Management) will be responsible for overseeing the strategy and execution of CRM initiatives to enhance customer relationships and drive engagement through data-driven insights.
Responsibilities
- Develop and implement a comprehensive CRM strategy that aligns with business objectives and enhances customer loyalty.
- Manage and optimize CRM systems to ensure effective data collection, analysis, and reporting of customer behavior.
- Collaborate with marketing, sales, and customer service teams to create unified customer experiences across all channels.
- Lead efforts in data segmentation and personalization to improve customer interactions and marketing effectiveness.
- Monitor and analyze CRM performance metrics, providing actionable insights for continuous improvement.
Requirements
- 8+ years of experience in CRM strategy,...