Director of CRM (Customer Relationship Management)

The Director of CRM (Customer Relationship Management) will be responsible for overseeing the strategy and execution of CRM initiatives to enhance customer relationships and drive engagement through data-driven insights.

Responsibilities

• Develop and implement a comprehensive CRM strategy that aligns with business objectives and enhances customer loyalty.
• Manage and optimize CRM systems to ensure effective data collection, analysis, and reporting of customer behavior.
• Collaborate with marketing, sales, and customer service teams to create unified customer experiences across all channels.
• Lead efforts in data segmentation and personalization to improve customer interactions and marketing effectiveness.
• Monitor and analyze CRM performance metrics, providing actionable insights for continuous improvement.

Requirements

• 8+ years of experience in CRM strategy, management, or a related field, with a strong focus on leadership roles.
• Proven track record of implementing and optimizing CRM systems and processes.
• Strong analytical skills with experience in data interpretation and strategic decision-making.
• Excellent communication and collaboration skills to work effectively across departments.
• Experience with CRM tools and technologies.
• Passion for enhancing customer experiences through effective relationship management.

Benefits

• Base salary + Bonus.

• Competitive health, dental and vision benefits.
• Work remotely from anywhere in the world.
• Unlimited PTO.
• Flex work hours.