Service Manager for an MSP

Join Our Team as a Service Manager

Are you passionate about leading technical teams, delivering exceptional client service, and driving operational excellence? We’re looking for a Service Manager to oversee the day-to-day operations of our service desk and NOC teams. This role is pivotal in ensuring seamless service delivery, maintaining SLA compliance, and fostering a culture of growth and accountability.

What You’ll Do

As our Service Manager, you will play a pivotal role in the success of our service operations by:

• Client Interaction: Act as a trusted partner to clients, ensuring their needs are met with professionalism and care.
• Operational Oversight: Oversee service desk operations, ensuring workflows are optimized and tickets are resolvedpromptly.
• Team Leadership: Lead and mentor a team of...