Service Manager for an MSP

Join Our Team as a Service Manager

Are you passionate about leading technical teams, delivering exceptional client service, and driving operational excellence? We’re looking for a Service Manager to oversee the day-to-day operations of our service desk and NOC teams. This role is pivotal in ensuring seamless service delivery, maintaining SLA compliance, and fostering a culture of growth and accountability.

What You’ll Do

As our Service Manager, you will play a pivotal role in the success of our service operations by:

• Client Interaction: Act as a trusted partner to clients, ensuring their needs are met with professionalism and care.
• Operational Oversight: Oversee service desk operations, ensuring workflows are optimized and tickets are resolvedpromptly.
• Team Leadership: Lead and mentor a team of technicians and engineers, supporting their development and ensuring alignment with company goals.
• Resource Management: Manage resource allocation to maximize efficiency and meet client demands.
• Workload Prioritization: Assess incoming requests and prioritize tasks based on urgency, complexity, and available resources.
• Facilitate Communication: Serve as a bridge between clients, technicians, and leadership to ensure clarity and alignment.
• Monitor Progress: Track service requests, escalations to ensure timely and effective resolutions.
• Continuous Improvement: Identify opportunities for process enhancements and implement best practices to elevate service delivery.

Requirements

What You Bring

We’re looking for someone who embodies the following qualities and skills:

• Organizational Excellence: Strong multitasking skills and a meticulous attention to detail.
• Customer-Centric Focus: A passion for delivering exceptional client service and building strong relationships.
• Scheduling Mastery: Proven ability to coordinate schedules and resources effectively.
• Problem-Solving Mindset: Calm under pressure, with the ability to identify and implement solutions quickly.
• Team Leadership: Experience supporting and leading a team to achieve their goals.
• Technical Familiarity: Experience in IT or familiarity with MSP operations is a plus.

Benefits

 Why ONE 2 ONE?

At ONE 2 ONE, we don’t just solve tech problems; we empower businesses to thrive. When you join our team, you’ll enjoy:

• Dynamic Work Environment: Every day brings new challenges and opportunities in a fast-paced, energetic team.
• Career Growth: Expand your skills and advance your career with opportunities for professional development.
• Team-Oriented Culture: A supportive and collaborative environment that values your ideas and contributions.
• Solid Benefits: Health, dental, PTO, 401k, and more.
• Salary Range: $85,000 - $100,000

Ready to make IT happen? Apply today to join ONE 2 ONE Inc as our Service Manager and take your career to the next level. Together, we’ll empower businesses with innovative IT solutions and exceptional service.

*To be considered for this role, please take this short 10-minute survey! ONE 2 ONE - Service Manager